Refund policy
Last Updated: June 24, 2026
At ElevatePlay, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in the original packaging.
- Not show signs of wear, damage, or alteration.
To initiate a return, please contact us before sending any item back.
Non-Returnable Items
For hygiene and safety reasons, we may not accept returns for products that have been used, damaged by the customer, or returned without prior approval.
Refunds
Once we receive and inspect your returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed to your original method of payment. Depending on your payment provider, it may take 5–10 business days for the refund to appear in your account.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can resolve it as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking information.
Order Cancellations
Orders may be canceled within 12 hours of purchase. Once an order has been processed or shipped, it can no longer be canceled.
Contact Us
If you have any questions about returns or refunds, please contact us:
ElevatePlay
Phone: +1 (813) 455-6696
Website: elevateplay.shop
We are committed to providing a smooth and fair shopping experience for all customers.